Dealing with Failure is an application of FMEA, a design tool used to systematically analyze postulated failures and identify actions and verifications. It is appropriate for a target retrospective focused on a failure.
Running the activity:
- Explain the failure under analysis (summarize it on top of the canvas).
- Split the canvas into the following four areas: analysis, evaluation, action, verification.
* Analysis: What is the failure? What led to it?
* Evaluation: What are the consequences of this failure? What is its severity? What is the probability that it will happen again?
* Action: What are the corrective and preventive actions (so it does not happen again) for this failure?
* Verification: Given the listed actions, how can we verify their outcome?
- Split the team into smaller groups (two or three people each).
- For each of the four areas, give a few minutes for writing notes (smaller group), followed by a few minutes for a group conversation.
This is a very focused activity, looking only into one specific problem/failure and what the team should do to handle the consequences, work on corrective actions, and verify their result.
Remote-team advice: This activity works well for remote teams. Use a remote board of your choice.
TAGUE, Nancy. Quality Toolbox. ASQ Quality Press, 2005