Feedback and ROI (short for Return on Investment) is a great activity for closing a retrospective, a long meeting or an event.
Running the activity:
- Ask participants to write down on a sticky note a feedback about the retrospective/meeting/event.
- Ask them to place the sticky note on the ROI (Return on Investment) radar. The ROI radar has a line going from very little ROI to very high ROI. You can represent the ROI as a “-” and “+” scale, sad and happy faces or a grading system.
“For your time in this retrospective, how do you measure the return on your investment (of your time)? I am super-happy; this was really worth my time: goes on top; the opposite goes at the bottom.”
It is always important to measure the return on investment of things we do. It is especially useful after a retrospective or workshop. Along with the ROI, this activity brings insights with feedback from participants.
The ROI in this activity is similar to NPS (Net Promoter Score). You can change it so that you have a scale from 0 to 10 (the NPS) and the reason for it is the feedback on the sticky note.
Remote-team advice: This activity works well for remote teams. Use the tool of your choice.
REICHHELD, Fred; MARKEY, Rob. The Ultimate Question 2.0. Harvard Business Review Press, 2011.