The Who-What-When Steps To Action activity help defining commitments and follow-up actions on meetings. Many meetings end with a unclear “next steps” or “action items” discussion. This activity avoids creating a list of tasks that are often handed out to possibly unwilling participants with no particular deadline attached.


Running the activity

  1. Create a table structure that outlines WHO / WHAT / WHEN as titles
  2. Ask the participants to select (from previous activity) or write down a concrete step they can commit to. These should be either (1) steps that they are required to follow, or (2) steps they feel really strongly about.
  3. Each selected concrete steps will form a row on the Who-What-When table; ask the participants to
  • Place the post-it with the step under the WHAT column.
  • Write their name on the WHO column
  • Define WHEN the item will be done

Who – What – When as table columns


a participant committing to a task

By focusing the discussion on a Who/What/When format, you can connect people with clear actions they have defined and have committed to. It enables participants to be clear about their commitments and accountabilities, making it visible to the whole group WHO is going to do WHAT by WHEN.


This activity is inspired in the Who/What/When Matrix game on the Gamer Storming book.